• • Payment for all services is required 50% of fee upon booking and balance within 24 hours of attendance.

    • Payment can be made by direct bank transfer, cash or credit card facility at time of appointment.

    • Cancellation within 24 hours of appointment will result in forfeit of deposit.

    • If cancellation is more than 24 hours from appointment, deposit can be used against next booking.

    •If cancellation is more than 24 hours and no further bookings to be made, deposit will be refunded in full within 3 working days of written cancellation confirmation.

    • As per industry standards, we do not offer refund for services. We engage an initial meet and greet which is fee free, in order to determine if this service is appropriate to your needs and requirements. If you are dissatisfied with our services, please discuss this with us so we can assist in finding a resolution that is most appropriate to all parties.

  • Jessica Wilkes at The Make It Well is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

    We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,secure and dispose of your Personal Information.

    A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

    What is Personal Information and why do we collect it?

    Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

    This Personal Information is obtained in many ways including [intake process and session content, correspondence, by telephone and facsimile, by email, via our website www.themakeitwell.com.au, from referrers and other associated treatment providers] and from third parties. We don’t guarantee website links or policy of authorised third parties.

    We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

    When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

    Sensitive Information.

    Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

    Sensitive information will be used by us only:

    • For the primary purpose for which it was obtained

    • For a secondary purpose that is directly related to the primary purpose

    • With your consent; or where required or authorised by law.

    • In circumstances of therapy, this includes duty of care, being that confidentiality may be broken if we deem you as the client to be at risk of harming yourself or another, or if we are legally required to do so.

    Third Parties

    Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

    Disclosure of Personal Information.

    Your Personal Information may be disclosed in a number of circumstances including the following:

    • Third parties where you consent to the use or disclosure; and

    • Where required or authorised by law.

    Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

    When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

    However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

    Access to your Personal Information.

    You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

    The Make It Well will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

    In order to protect your Personal Information we may require identification from you before releasing the requested information.

    Maintaining the Quality of your Personal Information.

    It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

    Policy Updates.

    This Policy may change from time to time and is available on our website.

    Privacy Policy Complaints and Enquiries.

    If you have any queries or complaints about our Privacy Policy please contact us at:

    0405 213 634

    If you have further concerns and would like to speak to an independent body, please contact registering professional bodies ACA or ANZACATA.

  • Last updated August 2023

    INTRODUCTION

    The information provided by The Make it Well and Jessica Wilkes on themakeitwell.com.au is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

    Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site [or our mobile application] or reliance on any information provided on the site [and our mobile application]. Your use of the site [and our mobile application] and your reliance on any information on the site [and our mobile application] is solely at your own risk.

    This disclaimer template was created using Termly’s Disclaimer Generator.

    EXTERNAL LINKS DISCLAIMER FOR WEBSITE

    The Site [and our mobile application] may contain (or you may be sent through the Site) [or our mobile application] links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us.

    We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

    PROFESSIONAL DISCLAIMER FOR WEBSITE

    The Site cannot and does not contain mental-health/medical/legal/fitness/health/other advice. The Mental health/legal/medical/fitness/health/other information is provided for general informational and educational purposes only and is not a substitute for professional advice.

    Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind medical/legal/fitness/health/other advice. The use or reliance of any information contained on this site [or our mobile application] is solely at your own risk.

    Mental health treatment is considered to be engaged upon completion of initial intake session, with The Make It Well not holding duty of care until client agreements are complete and therapeutic relationship is agreed upon.

    TESTIMONIALS DISCLAIMER FOR WEBSITE

    The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.

    The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.

    The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. [We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.]

    The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition. No testimonials have been clinically proven or evaluated.